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1

Impact of leadership style and emotions on subordinate performance

Janet R McColl-Kennedy, Ronald D Anderson

Journal:

The Leadership Quarterly

Year:

2002

Language:

english

File:

PDF, 130 KB

english, 2002

2

Customer experience challenges: bringing together digital, physical and social realms

Bolton, Ruth N., McColl-Kennedy, Janet R., Cheung, Lilliemay, Gallan, Andrew, Orsingher, Chiara, Witell, Lars, Zaki, Mohamed

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 483 KB

english, 2018

3

Measuring customer satisfaction: Why, what and how

McColl-Kennedy, Janet, Schneider, Ursula

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 238 KB

english, 2000

4

Quantification of live aboveground forest biomass dynamics with Landsat time-series and field inventory data: A comparison of empirical modeling approaches

Scott L. Powell, Warren B. Cohen, Sean P. Healey, Robert E. Kennedy, Gretchen G. Moisen, Kenneth B. Pierce, Janet L. Ohmann

Journal:

Remote Sensing of Environment

Year:

2010

Language:

english

File:

PDF, 1.46 MB

english, 2010

5

Reconceptualizing professional service firm innovation capability: Scale development

Suellen J. Hogan, Geoffrey N. Soutar, Janet R. McColl-Kennedy, Jillian C. Sweeney

Journal:

Industrial Marketing Management

Year:

2011

Language:

english

File:

PDF, 270 KB

english, 2011

6

Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms

Sandeep Salunke, Jay Weerawardena, Janet R. McColl-Kennedy

Journal:

Industrial Marketing Management

Year:

2011

Language:

english

File:

PDF, 422 KB

english, 2011

7

Subordinate–manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment

Janet R. McColl-Kennedy, Ronald D. Anderson

Journal:

Journal of Business Research

Year:

2005

Language:

english

File:

PDF, 356 KB

english, 2005

8

Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms

Salunke, Sandeep, Weerawardena, Jay, McColl-Kennedy, Janet R.

Journal:

Journal of Business Research

Year:

2013

Language:

english

File:

PDF, 522 KB

english, 2013

9

Organizational strategies for filling the customer can-do/must-do gap

Ford, Robert C., McColl-Kennedy, Janet R.

Journal:

Business Horizons

Year:

2015

Language:

english

File:

PDF, 322 KB

english, 2015

10

The relationship between Internet use and perceived performance in retail and professional service firms

Drennan, Judy, McColl‐Kennedy, Janet R.

Journal:

Journal of Services Marketing

Year:

2003

Language:

english

File:

PDF, 176 KB

english, 2003

11

Co-creation practices: Their role in shaping a health care ecosystem

Frow, Pennie, McColl-Kennedy, Janet R., Payne, Adrian

Journal:

Industrial Marketing Management

Year:

2016

Language:

english

File:

PDF, 1.12 MB

english, 2016

12

Text mining analysis roadmap (TMAR) for service research

Zaki, Mohamed, McColl-Kennedy, Janet R.

Journal:

Journal of Services Marketing

Year:

2020

File:

PDF, 1.42 MB

2020

13

Justice strategy options for increased customer satisfaction in a services recovery setting

Beverley A Sparks, Janet R McColl-Kennedy

Journal:

Journal of Business Research

Year:

2001

Language:

english

File:

PDF, 141 KB

english, 2001

14

Service provider training programs at odds with customer requirements in five‐star hotels

McColl‐Kennedy, Janet R., White, Tina

Journal:

Journal of Services Marketing

Year:

1997

Language:

english

File:

PDF, 219 KB

english, 1997

15

How professional service firms compete in the market: an exploratory study

Amonini, Claudia, McColl-Kennedy, Janet R., Soutar, Geoffrey N., Sweeney, Jillian C.

Journal:

Journal of Marketing Management

Year:

2010

Language:

english

File:

PDF, 223 KB

english, 2010

16

Parent–child connectedness and communication in relation to alcohol, tobacco and drug use in adolescence: An integrative review of the literature

Carver, Hannah, Elliott, Lawrie, Kennedy, Catriona, Hanley, Janet

Journal:

Drugs Education Prevention and Policy

Year:

2016

Language:

english

File:

PDF, 557 KB

english, 2016

17

Assessing care-giving demands, resources and costs of family/friend caregivers for persons with mental health disorders: A scoping review

Lin, Elizabeth, Durbin, Janet, Guerriere, Denise, Volpe, Tiziana, Selick, Avra, Kennedy, Julia, Ungar, Wendy J., Lero, Donna S.

Journal:

Health & Social Care in the Community

Year:

2018

Language:

english

File:

PDF, 696 KB

english, 2018

18

Gaining Customer Experience Insights That Matter

McColl-Kennedy, Janet R., Zaki, Mohamed, Lemon, Katherine N., Urmetzer, Florian, Neely, Andy

Journal:

Journal of Service Research

Year:

2018

Language:

english

File:

PDF, 432 KB

english, 2018

19

A randomized controlled trial of vitamin D dosing strategies after acute hip fracture: No advantage of loading doses over daily supplementation

Alexandra Papaioannou, Courtney C Kennedy, Lora Giangregorio, George Ioannidis, Janet Pritchard, David A Hanley, Leonardo Farrauto, Justin DeBeer, Jonathan D Adachi

Journal:

BMC Musculoskeletal Disorders

Year:

2011

Language:

english

File:

PDF, 337 KB

english, 2011

20

Opportunistic customer claiming during service recovery

Jochen Wirtz, Janet R. McColl-Kennedy

Journal:

Journal of the Academy of Marketing Science

Year:

2010

Language:

english

File:

PDF, 350 KB

english, 2010

21

Involvement, satisfaction, and brand loyalty in a small business services setting

Rebekah Russell-Bennett, Janet R. McColl-Kennedy, Leonard V. Coote

Journal:

Journal of Business Research

Year:

2007

Language:

english

File:

PDF, 208 KB

english, 2007

22

Customer's angry voice: Targeting employees or the organization?

Janet R. McColl-Kennedy, Beverley A. Sparks, Doan T. Nguyen

Journal:

Journal of Business Research

Year:

2011

Language:

english

File:

PDF, 195 KB

english, 2011

23

Services Marketing: An Asia-Pacific Perspective

Janet R. McColl-Kennedy

Journal:

Australasian Marketing Journal (AMJ)

Year:

2001

Language:

english

File:

PDF, 61 KB

english, 2001

24

Matching service recovery solutions to customer recovery preferences

Nguyen, Doan T., McColl‐Kennedy, Janet R., Dagger, Tracey S.

Journal:

European Journal of Marketing

Year:

2012

Language:

english

File:

PDF, 237 KB

english, 2012

25

Social-Servicescape Conceptual Model

Tombs, Alastair, McColl-Kennedy, Janet R.

Journal:

Marketing Theory

Year:

2003

Language:

english

File:

PDF, 216 KB

english, 2003

26

An empirical examination of the involvement to external search relationship in services marketing

McColl‐Kennedy, Janet R., Fetter, Richard E.

Journal:

Journal of Services Marketing

Year:

2001

Language:

english

File:

PDF, 128 KB

english, 2001

27

Mental health issues in fetal alcohol spectrum disorder

Pei, Jacqueline, Denys, Kennedy, Hughes, Janet, Rasmussen, Carmen

Journal:

Journal of Mental Health

Year:

2011

Language:

english

File:

PDF, 197 KB

english, 2011

28

Consumer Involvement in Services:

Dahringer, Lee D, Frame, Charles D, Yau, Oliver, McColl-Kennedy, Janet

Journal:

Journal of International Consumer Marketing

Year:

1991

Language:

english

File:

PDF, 3.21 MB

english, 1991

29

Dimensions of consumer search behavior in services

McColl‐Kennedy, Janet R., Fetter, Richard E.

Journal:

Journal of Services Marketing

Year:

1999

Language:

english

File:

PDF, 163 KB

english, 1999

30

FACTOR ANALYSIS AND PREDICTIVE VALIDITY OF MICROCOMPUTER-BASED TESTS

KENNEDY, ROBERT S., BALTZLEY, DENNIS R., TURNAGE, JANET J., JONES, MARSHALL B.

Journal:

Perceptual and Motor Skills

Year:

1989

Language:

english

File:

PDF, 650 KB

english, 1989

31

Domestic Politics: Reviving Russian Biedermeier Furniture in Alexandre Benois's St. Petersburg

Journal:

Studies in the Decorative Arts

Year:

2005

Language:

english

File:

PDF, 6.59 MB

english, 2005

32

Small details that make big differences

Bo Edvardsson and Professor Philipp, Professor, N. Bolton, Ruth, Gustafsson, Anders, McColl-Kennedy, Janet, J. Sirianni, Nancy, K. Tse, David

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 343 KB

english, 2014

33

Fresh perspectives on customer experience

McColl-Kennedy, Janet R., Gustafsson, Anders, Jaakkola, Elina, Klaus, Phil, Radnor, Zoe Jane, Perks, Helen, Friman, Margareta

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 181 KB

english, 2015

34

Resource integration in liminal periods: transitioning to transformative service

Cheung, Lilliemay, McColl-Kennedy, Janet R.

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 254 KB

english, 2015

35

Energy Consumption Patterns of Mature Australian Consumers

McColl-Kennedy, Dr. Janet R., Dahringer, Lee D, Yau, Oliver H.M

Journal:

Journal of International Consumer Marketing

Year:

1992

Language:

english

File:

PDF, 4.02 MB

english, 1992

36

Customer Rage: Triggers, Tipping Points, and Take-Outs

Paul G. Patterson, Janet R. McColl-Kennedy, Amy K. Smith and Zhi Lu

Journal:

California Management Review

Year:

2009

Language:

english

File:

PDF, 192 KB

english, 2009

37

Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being

Cheung, Lilliemay, McColl-Kennedy, Janet R, Coote, Len, Baron, Steve, Rosenbaum, MarkScott

Journal:

Journal of Services Marketing

Year:

2017

Language:

english

File:

PDF, 569 KB

english, 2017

38

The central role of knowledge integration capability in service innovation-based competitive strategy

Salunke, Sandeep, Weerawardena, Jay, McColl-Kennedy, Janet R.

Journal:

Industrial Marketing Management

Year:

2018

Language:

english

File:

PDF, 907 KB

english, 2018

39

Theorizing beyond the horizon: service research in 2050

Keating, Byron W., McColl-Kennedy, Janet R., Solnet, David

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 286 KB

english, 2018

40

Trauma and Healing

Roseman-Halsband, Janet Lynn, Cerullo, Michael C., Coale, Robin Cathleen, Kennedy, Danielle Lawrence, Polzer, Claudia L.

Journal:

Alternative & Complementary Therapies

Year:

2018

File:

PDF, 156 KB

2018

41

Addressing vulnerability: what role does marketing play?

Cheung, Lilliemay, McColl-Kennedy, Janet R.

Journal:

Journal of Services Marketing

Year:

2019

File:

PDF, 336 KB

2019

42

Sergei Mamontov and Mikhail Vrubel

Journal:

Year:

1995

File:

PDF, 1.77 MB

1995

43

Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R

Rebekah Bennett, Charmine E.J. Härtel, Janet R. McColl-Kennedy

Journal:

Industrial Marketing Management

Year:

2005

Language:

english

File:

PDF, 305 KB

english, 2005

44

Teachers ’ conversations about civic education: Policy and practice in Australian schools

Kerry J. Kennedy, Simon Jimenez, Di Mayer, Suzanne Mellor, Janet Smith

Journal:

Asia Pacific Education Review

Year:

2002

Language:

english

File:

PDF, 163 KB

english, 2002

45

Popular Diets: A Scientific Review : Executive Summary

Marjorie R. Freedman, Janet King, Eileen Kennedy

Journal:

Year:

2001

Language:

english

File:

PDF, 209 KB

english, 2001

46

Customer Rage Episodes: Emotions, Expressions and Behaviors

Janet R. McColl-Kennedy, Paul G. Patterson, Amy K. Smith, Michael K. Brady

Journal:

Journal of Retailing

Year:

2009

Language:

english

File:

PDF, 264 KB

english, 2009

47

Use of a ground beef model to assess the effect of the lactoperoxidase system on the growth of Escherichia coli O157:H7, Listeria monocytogenes and Staphylococcus aureus in red meat

Murray Kennedy, Anna-Lee O’Rourke, Janet McLay, Robin Simmonds

Journal:

International Journal of Food Microbiology

Year:

2000

Language:

english

File:

PDF, 149 KB

english, 2000

48

An audit of responding to symptoms in community pharmacy

Dr. JANET KRSKA, EMILY J. KENNEDY

Journal:

International Journal of Pharmacy Practice

Year:

1996

Language:

english

File:

PDF, 661 KB

english, 1996

49

Social and spatial influence of customers on other customers in the social-servicescape

Alastair G. Tombs, Janet R. McColl-Kennedy

Journal:

Australasian Marketing Journal (AMJ)

Year:

2010

Language:

english

File:

PDF, 386 KB

english, 2010

50

Ventricular arrhythmia 24 hours before and after maximal treadmill testing

Harold L. Kennedy, Dennis G. Caralis, Mahmood Ali Khan, Pio F. Poblete, Janet E. Pescarmona

Journal:

American Heart Journal

Year:

1977

Language:

english

File:

PDF, 1.12 MB

english, 1977

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